faq

Perishable items are handled with care and packed in insulated bags or containers to maintain their freshness during delivery.

We take the safety of our customers and delivery partners seriously. Our delivery personnel follow strict hygiene protocols, wear protective gear, and practice contactless delivery whenever possible to ensure a safe shopping experience.

No, we do not offer grocery pickup services right now. However you can request us by contacting our customer service number.

Yes, you can place an order for someone else by entering their delivery address during checkout. You can also add special instructions for the delivery driver to ensure a smooth delivery process.

This shouldn't be the case, as we offer 'open box delivery'. However, if there is any problem with your order, please contact our customer support team immediately. We will work to resolve the issue and ensure that you receive the correct items as soon as possible.

You may be able to change or cancel your order, depending on its current status. Please contact our customer support team as soon as possible to request changes or cancellations.

Yes, we offer discounts, promotions, and loyalty rewards to our customers. Be sure to check our app and website regularly and follow us on Facebook and Instagram for updates on special offers and loyalty programs.

If you have any questions, concerns, or feedback, our customer support team is here to help. You can reach us via email at [email protected] or by phone at +917636988788. Alternatively, you can use the WhatsApp chat on the same number.

- We strive to cover Bongaigaon Town and nearby area, but delivery availability may vary depending on your location. You can check if we deliver to your area by entering your area name during the checkout process. - Or call us to know more about the availability of your area.

You can track your order by logging into your account on our app or website. Please refer to our Shipping Policy for more information on how to track your order.

No, presently we do not offer returns and exchanges. Please refer to our Return Policy for more information on how to initiate a return or exchange.

If an item you ordered is out of stock, we will notify you as soon as possible. You can choose to replace the item with a similar one, remove it from your order, or receive a refund for the out-of-stock item.

Our online prices may sometimes differ from market prices due to delivery process, promotions, discounts, or other factors. However, we strive to keep our product prices as affordable as possible.

We do offer only fresh items. We source our products from reputable suppliers and ensure that they meet our quality standards. If you ever receive a product that does not meet your expectations, please let us know, and we will happy to make it right.

- Yes, you can schedule your delivery for a specific time slot during the checkout process. We offer various delivery windows to choose from based on availability in your area.\r\n - You may also ad a special note during the checkout process. \r\n - or call us on our customer service mobile no. to request your specific time slot.

Yes, we have a minimum order requirement for delivery of Rupees 300/- to ensure efficient processing and free home delivery. The minimum order amount may vary based on your location.

Our delivery hours vary depending on your location. Typically, we offer delivery from Morning 09:00 AM to 12:45 PM and Evening 04:00 PM to 08:30 PM seven days a week. You can check the available delivery slots during the checkout process.

We accept various payment methods including credit/debit cards, UPI, and other digital wallets. Cash on delivery (COD) is also available.

To place an order, simply download our app > create an account > and start browsing our selection of products > Once you've found what you need > add the items to your cart > add your shipping address properly > select your payment time and method > proceed to checkout > and follow the prompts to complete your purchase.

Yes, we have a mobile app available for only Android devices. You can download the app from Google Play Store and enjoy a seamless shopping experience on the go.